Communication has incredibly advanced over the course of many years and has allowed us to be truly connected anywhere we go. Businesses have a greater need to be in contact with employees and customers whenever they need to, anywhere they are. This is where the cloud based phone system tremendously helps.

What is cloud-based phone service?

A cloud based phone service typically works with the use of the Internet. It is also referred to as Internet based phone system or VoIP (Voice over Internet Protocol). These are normally a framework of phone connections that work together, commonly with businesses, to route voice and video calls over an Internet connection. The main benefit of having the VOIP phone service is the elimination of traditional in-house hardware that can be costly and riddled with maintenance issues. A company that utilizes cloud-based phone system also saves much on telephone bills and other expenditures associated with the conventional phone system.

How does it work?

Unlike the traditional on-premise PBX, which is housed inside offices, cloud-based phone system has its own PBX at a remote location. Voice traffic moves over the Internet or even cellular network, making the system more functional and reliable. It does not require anything more than the regular phone system you already have although the main difference lies in the utilization of the Internet cloud system.

The phone service has additional services like auto-receptionist, call queueing, voice mail, multi-party conferencing, call recording among others, making it the best VOIP phone service for small business.

It should be able to provide interconnectivity anywhere in the world.  This is to allow the team members to work in a single phone service network, creating a web that can be utilized by your remote offices and team members anytime and anywhere. The VOIP phone service provider like Cebod Telcom also allows instant connectivity to your existing devices such as mobile phones, tablets, desktops, and mobile computers.

Benefits of using a cloud based phone system

Whether you have five or 500 employees, migrating to a cloud based phone system can be the best solution to your business’ communication needs because of the numerous benefits it has.


One of the primary advantages of having a cloud-based phone system is the ease of implementation. An easy and seamless application of the system does not require a new phone structure. It also does not need new installation of hardware. A simple integration to the Internet cloud is enough to start using the application, and usage can be done instantly.


Using the cloud based phone system can also be cost-effective for small businesses that do not have the means to house an on-premise PBXs. Switching to this newer technology can trim down hardware costs that are usually associated with on-site hardware. Moreover, call fees between office branches anywhere in the world would also cut down on company expenses as they are completely free. All you have to pay for is the number of people using the system.

Customer Support

As with all businesses, downtime can be the worse problem when you are providing support for your customers, cloud based phone service providers can give you with the needed steps to get your business up and running immediately so you can provide your customers with the support they need.


In addition, setting a cloud-based phone system can build your business reputation. It can boost the reputation of your brand. Cloud-based telephony gives you the ability to pick up calls wherever you are, giving your small business access to a service that can only be utilized by large scale businesses.


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